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Transactional RCS: status updates that look and work better
Transactional RCS delivers the updates your customers expect, such as an order status, a booking confirmation or a payment receipt, as a clear card with a progress picture, details and buttons like Track order or Reschedule. SMSNiti registers your verified sender, designs the cards and connects them to your system, with an SMS fallback for phones that do not support RCS.
Customers can tap a quick reply instead of typing, which cuts support calls.
- Status cards
- Track and reschedule buttons
- SMS fallback
Overview
What is transactional RCS?
Transactional RCS is the RCS version of a service message. Rather than a line of text, the customer receives a card that shows the order, the status, the date and the next step, with buttons they can tap. It is sent automatically by your system when something happens.
Short answer: Transactional RCS sends order, payment, booking and delivery updates as rich cards with buttons and quick replies in the default messaging app on supported phones. It carries information, not promotion.
Better than a text with a link
A transactional SMS says "Your order is out for delivery. Track here: link". An RCS card can show the status, an estimated time and a Track order button, all in one tidy message, and offer "Reschedule" as a quick reply.
Always with a fallback
Because RCS works on supported phones, we plan an SMS fallback so important updates reach every customer.
What you get
What you get with transactional RCS
Status cards
Show order or booking details, status and dates in a tidy card.Action buttons
Track order, View invoice, Call support or Reschedule in one tap.Quick replies
Suggested answers such as Confirm or Reschedule reduce typing and support calls.API integration
Your system triggers each card automatically when an event happens.SMS fallback
Messages fall back to SMS for phones that do not support RCS.Delivery status
See delivered and read status for each message.How it works
How to set up transactional RCS
List your updates
Order placed, shipped, delivered, booking confirmed, payment received and so on.Register your brand
We register a verified sender for your business.Design a card for each update
We design the card, buttons and quick replies and submit them for approval.Connect your system
Use the API to send each card when an event happens, with SMS as a fallback.Test and monitor
Test on supported phones, go live and watch delivery reports.Who uses it
Where businesses use transactional RCS
Order tracking
Show where an order is and give a Track order button.Bookings
Confirm a booking with date and time, and offer Reschedule or Cancel buttons.Payments
Confirm payments and share a receipt link.Ride and delivery updates
Show the driver, the vehicle and an estimated arrival.Travel
Send itineraries and gate or schedule changes.Banking
Send account alerts with a Call us or Report issue button.Stay compliant
Rules for transactional RCS
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Triggered by the customer: Messages follow an action or a service the customer already uses.
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No promotion: Keep offers out of transactional cards. Send them as promotional messages.
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Verified sender: Messages go out under your approved brand name.
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Approved content: Cards and templates are reviewed before they can be used.
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Plan a fallback: Provide an SMS version for phones without RCS.
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Protect personal data: Show only the details a customer needs in a message.
Why SMSNiti
Why choose SMSNiti for transactional RCS
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Brand registration help: We guide verification and template approval.
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Design and integration: We help design cards and connect them to your system.
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SMS fallback built in: Every customer gets the update, whatever their phone.
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Support after launch: Our Pune team is a call away.
Questions
Transactional RCS: frequently asked questions
It is the use of RCS for service updates such as order status, booking confirmations and payment receipts, shown as rich cards with buttons.
Yes. SMS is plain text. RCS shows a card with status and buttons, but only on supported phones. We provide an SMS fallback.
The update is sent as an SMS instead, so the customer still receives it.
Yes. They can tap quick replies such as Confirm or Reschedule, or type a message.
No. Keep transactional cards free from promotion. Send offers as promotional RCS.
Yes. Our API sends each card when your system triggers an event.
Yes. Your business is registered as a verified sender so your name and logo appear.
It depends on your volume. Request a quote and we will suggest a plan.
Talk to a messaging expert today
Tell us what you want to send and who to. We will suggest the channel and the plan.
