Return Policy

SMSNITI AI INTEGRATED, trading as "SMSNiti" ("SMSNiti", "we", "us", or "our"), does not sell any physical, tangible goods. We provide digital marketing and messaging services only — bulk SMS, WhatsApp marketing and API messaging, RCS business messaging, bulk voice calls and IVR, bulk email, audience database access, and digital advertising services.

1. Returns Are Not Applicable to Our Services

Because our Services are digital and do not involve any physical product being shipped to you, the concept of "returning" a purchased item does not apply. There is no return window, no product to send back, and no physical return process.

2. Where to Look Instead

If you have an issue with a Service you purchased — including a failed or duplicate payment, or a Service that was not activated after payment — this is addressed under our Refund and Cancellation Policy, not this Return Policy. Please refer to that Policy for the applicable terms, timelines, and process.

For details on how our Services are delivered (since nothing is physically shipped), see our Shipping Policy.

3. Contact Us

For any questions, please contact us at:

SMSNITI AI INTEGRATED (trading as SMSNiti)
204, Sapphire Chambers, Suite No. 1136, Baner, Pune - 411045, Maharashtra, India
Email: [email protected]
Phone: +91 92268 40759