Shipping Policy

SMSNITI AI INTEGRATED, trading as "SMSNiti" ("SMSNiti", "we", "us", or "our"), does not sell or ship any physical products. This Shipping Policy explains how our Services are delivered instead.

1. Digital-Only Delivery — No Physical Shipping

All Services offered by SMSNiti — bulk SMS, WhatsApp marketing and API messaging, RCS business messaging, bulk voice calls and IVR, bulk email, audience database access, and digital advertising services — are delivered entirely online. There are no tangible goods, and nothing is physically shipped, couriered, or posted to you at any stage of the order process.

2. Service Activation Timeline

Once a payment is successfully processed, the corresponding Service or campaign credits are typically activated and made available in your account instantly, on the same day the payment is confirmed. In rare cases involving additional account verification or client-specific configuration, activation may take slightly longer; you will be notified directly if this applies to your order.

3. Order Tracking

As our Services are digital, there is no courier tracking number. Service and campaign status (such as message delivery status, credit balance, and campaign progress) can be tracked directly within your SMSNiti account/dashboard or by contacting your account representative.

4. Non-Delivery of Digital Services

If a payment is confirmed but the purchased Service or credits are not activated in your account within a reasonable time, please contact us immediately using the details below. See our Refund and Cancellation Policy for how such cases are handled.

5. Contact Us

For any questions about service delivery or activation, please contact us at:

SMSNITI AI INTEGRATED (trading as SMSNiti)
204, Sapphire Chambers, Suite No. 1136, Baner, Pune - 411045, Maharashtra, India
Email: [email protected]
Phone: +91 92268 40759